Frequently Asked Questions

We have collected the most common questions about orders, payments, shipping, returns, products, sample kits and olfactory consultations. If you cannot find the answer you are looking for, contact us: we will be happy to help.

  • YOUR ORDER

Yes. After completing your purchase, you will receive an order confirmation email with a summary of your order, your billing and shipping details, and the main information related to your purchase.

If you need to change or cancel an order, please contact us as soon as possible and include your order number. We will do our best to assist you before the order is handed over to the courier.

Product availability may vary. If one or more items become unavailable after your order has been confirmed, we will contact you by email and update the order accordingly, removing the unavailable product if necessary.

  • DELIVERY

Delivery times may vary depending on the destination and product availability. Orders are shipped by express courier and delivered within the timeframe indicated during the purchase process or in the order confirmation.

Once your order has been handed over to the courier, you will receive the information needed to track your shipment, where available. For any questions, you can contact us and provide your order number.

Free shipping is available for orders over €50. Shipping costs are always shown in the cart and at checkout before the order is confirmed.

  • NEWSLETTER

The Parente newsletter allows you to receive new arrivals, olfactory advice, boutique updates, event invitations and selected communications from the world of artistic perfumery.

Yes. You can unsubscribe at any time by clicking the unsubscribe link at the bottom of the emails you receive.

Yes. The newsletter may include updates on new arrivals, special selections, dedicated initiatives and exclusive benefits for subscribers.

  • SAMPLE KIT AND OLFACTORY CONSULTATION

The Sample Kit is a selection of trial-size fragrances designed for those who want to test different perfumes before choosing the full-size format.

Yes. You can choose the fragrances you prefer or let the Parente team guide you according to your olfactory tastes and preferences.

An olfactory consultation is a personalised experience created to help you better understand your fragrance preferences and identify the perfumes that best suit your personality, your skin and the type of scent you would like to wear.

Yes. Sample Kits and olfactory consultations are elegant and original gift ideas for anyone who loves the world of artistic perfumery.

  • RETURNS AND REFUNDS

Yes. You may exercise your right of withdrawal within 14 calendar days from the delivery date, in accordance with the conditions of sale.

To request a return, you must contact us by email and provide your name, surname, address, order number, telephone number, product details and, where necessary, the bank details required for the refund.

Returned products must be intact, unopened, unused, in their original packaging and complete with all parts. For hygiene and safety reasons, personal care products that have already been opened or used cannot be returned.

Yes. The direct costs of returning the product are paid by the customer, who may choose the courier to use for the return shipment.

The refund will be issued within 14 days, using the same payment method chosen at the time of purchase, unless otherwise agreed. Profumeria Artistica Parente may withhold the refund until the returned goods have been received or until proof of return shipment has been provided.

  • PAYMENT METHODS

You can pay using the payment methods available at checkout, including credit and debit cards, PayPal, bank transfer and the other active payment solutions shown on the website.

Yes, if this option is available at checkout, you can choose to pay in instalments through the active payment services on the website. The relevant conditions will be displayed directly during the payment process.

You can enter your promotional code in the cart or during checkout, in the dedicated field. The discount will be applied automatically if the code is valid and meets the required conditions.

  • ACCOUNT

You can complete your purchase by following the checkout process. Creating an account allows you to manage your orders, personal details and future purchases more easily.

You can reset your password from the login page by clicking on the dedicated password recovery option.

By logging into your account, you can view your order history and the available information related to your purchases.

  • PRODUCTS AND PERFUMES

If you are unsure which fragrance to choose, you can contact us for personalised advice. We will help you explore olfactory notes, fragrance families, intensity, longevity and the best options for your tastes and needs.

Yes. Profumeria Artistica Parente carefully selects artistic fragrances, niche perfumes and refined brands, with great attention to product quality and authenticity.

Yes. Each order includes complimentary samples, selected to help you explore new fragrances and enjoy a richer olfactory experience.

Yes. You can choose the Sample Kit, created to let you try several fragrances before purchasing the full-size bottle.

  • HELP

You can contact us through the contact form, by email or via WhatsApp. The Profumeria Artistica Parente team will help you find the most suitable answer to your request.

Yes. If you have doubts about a fragrance, a gift or a specific product, you can write to us: we will guide you with personalised advice.

You can contact us by email, WhatsApp or visit us directly in our boutique in Casal di Principe, Corso Umberto I, 47.

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